At PD Heating & Plumbing, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Who We Are

PD Heating & Plumbing is a trading name of PDHP Ltd. We provide plumbing and heating services to residential customers. For any questions regarding your data, you can contact us via our website or at the details provided on www.pdheating.com.

2. What Information We Collect

We may collect and process the following data about you:

• Identity Data: Name, title.

• Contact Data: Billing address, email address, phone numbers.

• Financial Data: Bank account or payment card details (used only for processing payments).

• Technical Data: IP address, browser type, and browsing behaviour on our website (via cookies).

• Service Data: Details of your plumbing/heating system, property access instructions, and records of our correspondence.

3. How We Collect Your Information

We collect information through:

• Direct Interactions: When you fill out forms on our website, request a quote, or speak to us on the phone.

• On-Site: When we visit your property to carry out work.

• Automated Technologies: As you navigate our website, we may automatically collect technical data via cookies.

4. How We Use Your Information

We use your information to:

• Provide you with plumbing and heating services, quotes, and invoices.

• Respond to your inquiries and manage our customer relationships.

• Process your payments securely.

• Comply with legal requirements (such as maintaining Gas Safety Records).

• Improve our website and customer service.

5. Legal Basis for Processing

Under UK data protection laws, we process your data on the following grounds:

• Contractual Necessity: To perform the service you have requested.

• Legal Obligation: To keep records for HMRC or gas safety compliance.

• Legitimate Interests: To improve our services and respond to customer inquiries.

6. Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties who assist us in operating our business, such as:

• Accountants for billing and tax purposes.

• Email service providers for communication.

• Legal authorities if required by law.

7. Data Security

We are committed to ensuring that your information is secure. We have put in place appropriate technical and organisational measures to prevent accidental loss, unauthorised access, or disclosure.

8. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically up to 7 years for tax records).

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate data.

• Request erasure of your data in certain circumstances.

• Object to the processing of your data.

• To exercise any of these rights, please contact us via the details on our website.

10. Cookies

Our website may use cookies to enhance the user experience. You can set your browser to refuse cookies, though this may affect site functionality.

11. Changes to This Policy

We may update this privacy policy from time to time. Please check this page occasionally to ensure you are happy with any changes.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Philip Dilworth
PD Heating & Plumbing
Tel: 07739 120349
Email: PDPlumbingReigate@gmail.com